factors of effective Leadership
their self confidence.
Carney with tremendous vision and foresight know the future.
the courage to make decisions.
trust with subordinators, recognise by their followers, transparency, and credit.
Directive & Supportive; Achievement-oriented and Transformational
Theoretically, a directive leader will emphasize formal activities such as planning, organizing, and controlling. Accordingly,
as a supportive leader, he or she always shows in a supportive manner and concerns for group members’ well-being and
fosters an emotionally supportive atmosphere in their group. While an achievement-oriented leader will set challenging goals,
raise the target bar, and expect improving performance from their team members. (Durbin, 2001, p. 156)
Frank steers the direction of Pizza Hut and influences his fellow workers
to accomplish a pizza kingdom apotheosis. His leadership art has been exhibited not only in making big strategy decisions
but also in many routine jobs. As an excellent pizza business leader, Frank has a clear understanding of what his customer
want in order to meet the demand. He is very supportive to his employees and especially those new hires. He managed
to understand the needs, emotion and motivation of his people and give them his utmost support in both on duty and off-duty.
Therefore, he set a directive new pan
pizza introduction plan which included raw feasibility study, development, product qualification and marketing test plan.
He is very supportive to his employees and especially those new hires. He managed to understand the needs, emotion and motivation
of his people and give them his utmost support in both on duty and off-duty. In meantime, as an achievement-oriented leader,
he also set up a timeline for responsible persons and even held an internal Pan Pizza making competition to push his employees
to work harder and work smarter. The development of Pan Pizza is just one of thousands of the cases where Mr. Frank Carney
demonstrates his directive, supportive and achievement oriented leadership art.
Key Success Factors
leadership philosophy can be condensed as following three key factors: visions, recognition and adaptability.
Carney as a leader with tremendous vision and foresight knows the importance of trademark value to the whole company particularly
to those with global business. Strategically, he chose standardisation as an initiate driving force to the quick and healthy
development of the Pizza Hut group. He set up a strict but practical standardisation system to standardise all the Pizza Hut
franchisees around the world. It is regulated all the Pizza Hut restaurants should be operated in similar ways. In Carney’s
system, all the franchisees led by him should strictly have the same Pizza Hut logo, decoration and provide customer with
four core pizzas, Pan Pizza, Thin 'N Crispy®, Hand-Tossed Style and Stuffed Crust to ensure the Pizza Hut trademark can be
recognised globally (Pizza hut web). When the customer travel to another country it is delightful for them to enjoy the Pizza
Hut’s same service as they are served in their home country. In this way, the vision of Frank Carney’s leadership
permeate all the Pizza Hut organisations and manifested in the actions, beliefs, , values and goals to all his employees and
even to his customers.
Carney’s dictionary, every employee is a family member of Pizza Hut. More important, they are the treasures of the company.
They enable Pizza Hut to expand its vision of excellence, to develop business strategy and to find innovation ways to better
service its customer and communities. All the Pizza Hut employees receive recognition in Pizza Hut’s annual awards,
quarterly newsletter. Besides, top performances even receive the CEO’s dinner award to get acknowledged by Frank Carney
himself. Accordingly, Frank Carney believes that Trust, confidence and recognition on him and top leadership by employees
are equivalent important. Frank Carney share information with employee on both how the company is doing and how employ’s
own division is doing to help employees to understand Pizza Hut’s overall business strategy and how they contribute
to achieving key business objective through monthly CEO letter, on-site survey and media tools. These effective communications
by the leadership helps him to win the organisational trust and confidence.
Carney believes that leaders, especially business leaders should analysis different markets need according to local culture
and religions. It is very important that one should try the best to fit in the market not sit there and let the market suit
you. He further stated every decision made should be customer focused and applicable in different market and entrepreneurs
must think and act globally. To obey this golden rule, except traditional pizza, Pizza Hut also offers many local favourite
foods in different areas of the world to help itself be quickly accepted by local customer. However, leadership adaptability
is not only business and market based, it is also very important to ensure different employees can adapt the company’s
operation mode and their colleagues. As almost every task is carried out in relationship with others. Leaders should build
up the teamwork atmosphere and help employees to adapt each other in the organisation.
Frank Carney sets up a compulsory yearly, monthly and daily communication regulation depends on situations, within
the organisation to encourage employees to get more frequent interactions and consequently be more smooth and harmonious with
each other and organisation. Therefore, the strong adaptability of Frank Carney’s leadership steers his company and
employees to go with the business flow and achieve great success.